On identification of a defect or warranty issue complete the following ‘Request for Defect / Warranty Claim’ and email claim details to Hamilton Marino Builders at synergy@hamiltonmarino.com.au and nswservices@hamiltonmarino.com.au.
➢ Email Subject line: Synergy , Apt#, Request for Defect / Warranty Claim; ➢ Contact, Availability and Access Details: Contact name, phone number, email address of the person reporting the defect or warranty issue, any access details and availability strictly Monday to Friday between 7.00am – 3.30pm (Page 1); ➢ Details of the Defect / Warranty Issue: Location of the defect, date of when the defect was identified and reported, details of the defect / warranty issue and details of any damage caused as a result of the defect (Page 2); and ➢ Minimum of One (1) and maximum of Three (3) Photos: Clear (non-distorted) photo(s) of the defect must accompany the claim (either attach to the form or to the email). Important: A flat $175.00 (including GST) call out fee will apply for any claim(s) that are found not to be a defect or warranty issue, or if an inspection time has been arranged and failure to meet that inspection ensues.