Request for Defect / Warranty Claims
On identification of a defect or warranty issue complete the following ‘Request for Defect / Warranty Claim’ and
email claim details to Hamilton Marino Builders at synergy@hamiltonmarino.com.au and
nswservices@hamiltonmarino.com.au.
email claim details to Hamilton Marino Builders at synergy@hamiltonmarino.com.au and
nswservices@hamiltonmarino.com.au.
| request_for_warranty_maintenance_claims_form_for_synergy__nsw_.pdf |
Instructions for the defects form
➢ Email Subject line: Synergy , Apt#, Request for Defect / Warranty Claim;
➢ Contact, Availability and Access Details: Contact name, phone number, email address of the person
reporting the defect or warranty issue, any access details and availability strictly Monday to Friday between
7.00am – 3.30pm (Page 1);
➢ Details of the Defect / Warranty Issue: Location of the defect, date of when the defect was identified and
reported, details of the defect / warranty issue and details of any damage caused as a result of the defect
(Page 2); and
➢ Minimum of One (1) and maximum of Three (3) Photos: Clear (non-distorted) photo(s) of the defect must
accompany the claim (either attach to the form or to the email).
Important: A flat $175.00 (including GST) call out fee will apply for any claim(s) that are found not to be a defect
or warranty issue, or if an inspection time has been arranged and failure to meet that inspection ensues.
➢ Contact, Availability and Access Details: Contact name, phone number, email address of the person
reporting the defect or warranty issue, any access details and availability strictly Monday to Friday between
7.00am – 3.30pm (Page 1);
➢ Details of the Defect / Warranty Issue: Location of the defect, date of when the defect was identified and
reported, details of the defect / warranty issue and details of any damage caused as a result of the defect
(Page 2); and
➢ Minimum of One (1) and maximum of Three (3) Photos: Clear (non-distorted) photo(s) of the defect must
accompany the claim (either attach to the form or to the email).
Important: A flat $175.00 (including GST) call out fee will apply for any claim(s) that are found not to be a defect
or warranty issue, or if an inspection time has been arranged and failure to meet that inspection ensues.